This Privacy Policy explains how Ambusupp collects, uses, shares, and protects your personal information when you visit our website, request a service, or otherwise interact with us. We are committed to handling your information responsibly, lawfully, and transparently. By using our site or services, you agree to the practices described here.
01Information we collect
We collect information you provide directly and information collected automatically when you use our site.
Information you give us
- Contact details such as your name, email address, phone number, and business name.
- Your website address and details about your site and the help you need.
- Any messages or materials you send us.
- If you engage us and share access to a website or account, the information necessary to perform the agreed work.
Information collected automatically
- Device and browser information, IP address, and general location.
- Usage data such as pages viewed and actions taken, collected through cookies and similar technologies (see our Cookie Policy).
02How we use your information
We use your information to:
- Respond to enquiries and provide the services you request.
- Communicate with you about your engagement and account.
- Improve our website, services, and customer experience.
- Send service-related messages and, where permitted, occasional updates you can opt out of.
- Detect and prevent fraud, misuse, or security issues.
- Comply with legal obligations and enforce our terms.
03Legal bases for processing
Where applicable law requires it, we rely on one or more of: performance of a contract with you, your consent, our legitimate interests in operating and improving our business, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.
04Access you grant us
If you choose to give us access to your website or third-party accounts so we can assist, we treat any information accessed as confidential and use it only to perform the agreed work. We recommend granting limited permissions and revoking access when work is complete.
05Cookies and analytics
We use cookies and similar technologies to run the site, remember preferences, and understand how the site is used. You can control cookies through your browser and any on-site controls. See our Cookie Policy for details.
06How we share information
We do not sell your personal information. We may share it with trusted third parties who help us operate, such as hosting, storage, analytics, and communication providers, and with professional advisers, or where required by law or to protect our rights. These parties may use your information only to provide services to us, under appropriate confidentiality obligations.
07Marketing communications
If we send marketing emails, we do so only where permitted, and every message includes a way to unsubscribe. You can opt out of marketing at any time without affecting service-related communications.
08International transfers
We are based in the United States, and your information may be processed there and in other countries where our service providers operate. Where required, we put appropriate safeguards in place for such transfers.
09Data retention
We keep personal information only for as long as necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations. When it is no longer needed, we delete or anonymize it.
10Security
We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent. Residents of some regions (for example, California under the CCPA/CPRA) may have additional rights, including the right not to be discriminated against for exercising them. To exercise any right, contact us using the details below; we may need to verify your identity before responding.
12Children’s privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the minimum age defined by your local law). If you believe a child has provided us information, please contact us so we can delete it.
13Third-party links
Our site may link to third-party websites and platforms. Their privacy practices are governed by their own policies, and we are not responsible for them.
14Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with a new “Last updated” date.